RETURN POLICY, PRIVACY

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

WHAT ITEMS ARE RETURNABLE?

• Any product purchased can be returned if it is in the original condition it was shipped to you. Opened boxes of disposable gloves are however non returnable.
• Returns are generally accepted within 35 days of the original purchase date
• In original condition
• Unwashed and Unworn
• In the original packaging if applicable

WHAT ITEMS ARE NON-REFUNDABLE?

• Free gifts or promotional items

ARE THERE ANY CHARGES FOR RETURN?

• There is no charges for return
• Original shipping charges is non-refundable unless we were shipped the incorrect product
• You are responsible for return shipping charges unless we shipped you the incorrect product

HOW DO I RETURN?

• Enter your order number and email address in the fields in the return center and click Start a Return
• Follow the screen instructions and select the items you want to return

HOW SOON WILL I GET MY REFUND?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If we are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged
Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Cancellation Policy

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support at support@stoegroup.com team on or call us on +91 9971799981

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.